Effective Date: October 20, 2026
Last Updated: October 20, 2026
Website: www.mnmprolabs.com
1. OUR COMMITMENT TO CUSTOMER SATISFACTION
At MNM ProLabs™, quality, performance, and customer satisfaction are fundamental to everything we do. We are committed to providing premium sports nutrition supplements, health and wellness products, and fitness merchandise while maintaining consistent standards of product quality and customer service.
We understand that situations may arise where a product is defective, arrives damaged, or does not match the order placed. This Return, Refund & Exchange Policy outlines the requirements and procedures for addressing those situations.
This policy applies to eligible purchases made through our official website, authorized online sales channels, and MNM ProLabs-operated retail booths at fitness expos, sporting events, trade shows, competitions, and promotional events.
Our policy is designed to protect customers while maintaining appropriate quality, product integrity, hygiene, and safety standards.
2. GENERAL RETURN AND REFUND POLICY
MNM ProLabs maintains a 30-calendar-day exchange policy for eligible defective products.
The 30-day period begins on the original date of purchase, except where applicable consumer protection laws provide a different or longer period.
All sales are considered final, and MNM ProLabs does not offer discretionary monetary refunds.
Eligible defective products may be exchanged for a replacement product after review and approval.
Our standard policy does not permit returns or refunds due solely to:
A change of mind after purchase.
Personal taste or flavor preferences.
Ordering an incorrect product or flavor.
No longer needing or wanting the product.
Personal dissatisfaction unrelated to a verified product defect.
Incorrect apparel sizing selected by the customer.
Products purchased outside the eligible exchange period.
This policy does not restrict any mandatory refund, cancellation, warranty, or other consumer rights established by applicable law.
When a refund is legally required, MNM ProLabs will provide the appropriate refund in accordance with applicable requirements.
3. EXCHANGE ELIGIBILITY REQUIREMENTS
To qualify for an exchange under our standard 30-day policy, the following requirements must be satisfied:
Defective Product: The product must contain a verified manufacturing defect, packaging defect, or other qualifying product-related issue.
Original Packaging: The product must be returned in its original packaging, including applicable labels, seals, and accessories, where reasonably possible.
Unused Condition: The product must be unused, except where reasonable handling was necessary to identify a defect or applicable law provides otherwise.
Proof of Purchase: A valid receipt, order confirmation, purchase order, or other acceptable purchase verification must be provided.
Exchange Period: The request must be submitted within 30 calendar days of the original purchase date, unless a longer period is required by law.
Prior Authorization: Customers must contact MNM ProLabs and receive return instructions before shipping merchandise.
All returned products are subject to inspection and verification.
MNM ProLabs reserves the right to reject discretionary exchange requests for products that do not meet these requirements.
We may request supporting photographs, videos, product lot information, or other reasonable documentation to help evaluate a claim.
Nothing in this section limits remedies available under applicable consumer protection laws.
4. DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
If you receive a product that is defective, damaged during shipment, missing from your order, or different from what you purchased, please contact our customer support team as soon as reasonably possible.
For efficient processing, customers are encouraged to report visible shipping damage or incorrect deliveries within 7 calendar days of delivery. This is a recommended reporting period, not a waiver of legally protected rights.
Please provide:
Your full name.
Order number or proof of purchase.
Product name and description.
A brief explanation of the issue.
Photographs of the product and packaging, when available.
Product lot or batch number, if requested.
Our team will review the concern and determine the appropriate next steps.
Where a defect, shipping error, or fulfillment mistake is verified, MNM ProLabs may arrange a replacement, correct the order, or provide another legally appropriate remedy.
If a replacement is unavailable, we will discuss available options with the customer, including any refund required by law.
Customers should not discard damaged products or their packaging until instructed, unless retaining them presents a safety risk.
5. DIETARY SUPPLEMENTS, FOOD PRODUCTS, AND PERISHABLE ITEMS
Because MNM ProLabs specializes in dietary supplements and consumable health and wellness products, additional product safety and hygiene requirements apply.
These products may include:
Protein powders and nutritional supplements.
Pre-workout and post-workout formulas.
Amino acids and recovery supplements.
Vitamins and mineral supplements.
Capsules, tablets, and softgels.
Ready-to-consume nutritional products.
Other ingestible health and wellness products.
Opened, consumed, or unsealed supplements generally cannot be returned for discretionary exchanges due to product safety, hygiene, and quality-control concerns.
Products with broken tamper-evident seals, missing safety packaging, or signs of unauthorized alteration may be rejected for discretionary exchange.
However, customers who discover a legitimate defect, contamination concern, damaged safety seal upon delivery, incorrect labeling, or another product safety issue should contact MNM ProLabs for review.
These restrictions do not eliminate any mandatory legal rights relating to defective, unsafe, misdescribed, or nonconforming products.
Perishable goods and products subject to expiration or storage restrictions are generally excluded from discretionary returns, except where required by applicable law.
6. SALE, CLEARANCE, AND PROMOTIONAL ITEMS
Products purchased at discounted prices, on clearance, during promotional sales, or through special event offers are considered final sale and are not eligible for discretionary exchanges.
This may include:
Clearance merchandise.
Limited-time promotional offers.
Holiday sales.
Event-exclusive pricing.
Bundled promotional packages.
Closeout and discontinued products.
Special promotional discounts.
Defective or incorrectly supplied promotional products will still be reviewed, and remedies will be provided where required by law.
Discounted pricing does not remove statutory consumer rights.
7. APPAREL AND MERCHANDISE
MNM ProLabs apparel, branded merchandise, and lifestyle products are subject to the same standard 30-day defective-product exchange policy.
Apparel must generally be in its original condition, unworn, unwashed, and accompanied by applicable tags or original packaging.
Normal sizing preferences, color preferences, or changes of mind are not grounds for a discretionary exchange.
Products damaged by misuse, improper washing, alterations, or normal wear and tear are not eligible for discretionary exchanges.
Items received with verified manufacturing defects or fulfillment errors may qualify for replacement.
Mandatory legal protections remain unaffected.
8. PROOF OF PURCHASE
A valid proof of purchase is required to process an exchange.
Acceptable documentation may include:
Original sales receipt.
Online order confirmation.
Electronic receipt.
Purchase order.
Order number that can be verified.
Other reasonable documentation establishing the transaction.
Customers who purchase products at an event should retain their receipt or other transaction confirmation.
Without satisfactory proof of purchase, MNM ProLabs may be unable to verify eligibility for a discretionary exchange.
Where applicable law permits other forms of purchase verification, those requirements will be respected.
9. HOW TO REQUEST AN EXCHANGE
Customers must contact MNM ProLabs before returning any merchandise.
Step 1 — Contact Customer Support
Email help@mnmprolabs.com with the subject line:
Exchange Request – Order Number
Include your order information, the product involved, a description of the issue, and supporting photographs if available.
Step 2 — Request Review
Our customer support team will review the submitted information and may request additional documentation or product details.
Step 3 — Receive Return Instructions
If a physical return is required, our team will provide instructions for the authorized return.
Step 4 — Package the Product
Securely package the item to reduce the risk of additional damage during transit.
Step 5 — Inspection and Determination
After the returned item is received, MNM ProLabs will evaluate its condition and determine whether the exchange qualifies under this policy or applicable law.
Step 6 — Replacement Processing
Approved exchanges will be arranged subject to product availability and any legally required remedy.
Please do not ship products without first contacting customer support.
10. RETURN SHIPPING ADDRESS
Authorized domestic returns should be directed to:
MNM ProLabs, LLC
Attn: Returns & Exchanges
1615 Lakes Pkwy, Suite C
Lawrenceville, GA 30043
United States
Customer Support: help@mnmprolabs.com
Website: www.mnmprolabs.com
Customers must receive return authorization before sending merchandise to this address.
MNM ProLabs is not responsible for unsolicited or unauthorized return shipments to the extent permitted by law.
11. SHIPPING COSTS AND RETURN RESPONSIBILITY
Unless otherwise required by applicable law or specified by MNM ProLabs, customers are responsible for shipping costs associated with discretionary returns and exchanges.
Original shipping charges are generally nonrefundable.
Customers are responsible for securely packaging returned merchandise and are encouraged to use a trackable shipping service.
MNM ProLabs may reject a discretionary exchange if the returned merchandise is damaged due to inadequate packaging or improper handling.
If an exchange involves a verified MNM ProLabs fulfillment error or qualifying defect, return and replacement shipping responsibilities will be handled in accordance with applicable law and the instructions provided by customer support.
When the law requires a refund of shipping charges or other transaction costs, those charges will be refunded as required.
12. ONLINE ORDER CANCELLATIONS
Customers wishing to cancel an online order should contact MNM ProLabs as soon as possible.
Cancellation requests will be reviewed based on the order’s processing and fulfillment status.
We cannot guarantee that an order can be canceled after it has been prepared for shipment or transferred to a shipping carrier.
If we are unable to fulfill an order, we will notify the customer and provide legally required cancellation or refund options.
For orders governed by the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, MNM ProLabs will comply with applicable shipment timing, delay-consent, cancellation, and refund requirements.
Our no-discretionary-refunds policy does not override legally required refunds for qualifying unfulfilled or canceled orders.
13. INTERNATIONAL ORDERS AND WORLDWIDE SALES
MNM ProLabs offers products to customers worldwide, subject to applicable product, shipping, customs, and regulatory restrictions.
International orders are subject to this policy except where the consumer protection laws applicable to a particular transaction establish additional or different rights.
International Return Requirements
Customers outside the United States must contact MNM ProLabs before returning products.
Unauthorized international returns may result in processing difficulties, customs charges, or delays.
International customers may be responsible for return shipping costs, customs fees, duties, and taxes where permitted by applicable law.
Original international shipping costs, import duties, and customs fees are generally nonrefundable except where required by law or expressly agreed by MNM ProLabs.
Where a replacement product is shipped internationally, any applicable customs documentation and shipping arrangements will be coordinated according to the destination’s requirements.
Customs and Import Restrictions
Certain products may be restricted or prohibited in specific countries.
Customers should review applicable import requirements before placing an international order.
If customs authorities delay, inspect, or reject a shipment, customers should contact MNM ProLabs for assistance.
Responsibility for additional costs or remedies will be determined based on the circumstances of the shipment, the terms disclosed at purchase, and applicable law.
14. EUROPEAN UNION AND UNITED KINGDOM CONSUMER RIGHTS
Where European Union or United Kingdom consumer protection laws apply to a purchase, eligible consumers may have statutory rights beyond MNM ProLabs’ standard exchange policy.
Right of Withdrawal
For qualifying online or distance purchases, consumers may have a statutory 14-day cancellation or withdrawal period, generally calculated from the date the goods are received.
Customers exercising an applicable right of withdrawal should contact help@mnmprolabs.com within the legally prescribed period.
Instructions concerning eligible returns, shipping responsibilities, and refunds will be provided in accordance with applicable law.
Exceptions for Sealed Products
Applicable laws may exclude certain perishable goods and qualifying products that are unsuitable for return for health or hygiene reasons after their seals have been broken.
Such exceptions will be applied only where legally permitted.
Defective Products and Statutory Guarantees
Applicable consumer protection laws may provide additional rights when products are defective, unsafe, misdescribed, or do not conform to the purchase contract.
These may include repair, replacement, a price reduction, or a refund as required by applicable law.
Nothing in this policy limits or excludes statutory consumer rights that cannot legally be waived.
15. PURCHASES MADE AT EVENTS AND EXPOS
MNM ProLabs may sell products at fitness expos, bodybuilding competitions, sporting events, health and wellness conventions, and other authorized promotional locations.
Products purchased at these events are subject to our standard final-sale and 30-day defective-product exchange policy, except where additional legal rights apply.
Customers should retain purchase receipts and inspect products when reasonably possible.
Event purchases cannot automatically be returned or exchanged at a future event without authorization from MNM ProLabs.
Event-Specific Offers
Products purchased with special event discounts, promotional pricing, or clearance offers are generally final sale.
Verified defects and incorrect products remain subject to applicable legal remedies.
Statutory Cancellation Rights
Certain transactions at temporary sales locations may qualify for cancellation rights under the Federal Trade Commission’s Cooling-Off Rule or applicable state laws.
Where such rules apply, MNM ProLabs will provide legally required notices and honor eligible cancellation and refund requests.
16. LOST, DELAYED, OR UNDELIVERED SHIPMENTS
If your order is delayed, lost, or marked delivered but cannot be located, please contact MNM ProLabs.
Our team may review available tracking information and coordinate with the shipping carrier to investigate the delivery.
Customers should verify that the shipping information supplied with their order is accurate.
MNM ProLabs will evaluate delivery issues according to the circumstances, applicable shipping terms, and legal requirements.
If an order cannot be fulfilled or delivered and applicable law requires a replacement, cancellation, or refund, we will provide the appropriate remedy.
17. EXCHANGE PROCESSING AND PRODUCT AVAILABILITY
Once an exchange request is approved and any required inspection is completed, MNM ProLabs will arrange the appropriate replacement.
Replacement products are subject to inventory availability.
If the identical product is unavailable, we may offer a reasonably comparable alternative with the customer’s agreement.
If no suitable replacement is available, the customer will be informed of the available options.
Any legally required refund or other statutory remedy will be honored.
Processing and shipping times may vary based on product availability, customer location, and shipping carrier conditions.
18. REJECTED EXCHANGES
MNM ProLabs may reject discretionary exchanges when:
The request falls outside the standard 30-day eligibility period.
The product is not defective.
Acceptable proof of purchase cannot be provided.
The product shows signs of misuse, unauthorized alteration, or customer-caused damage.
The product has been consumed, opened, or unsealed without a qualifying product issue.
The item was purchased from an unauthorized seller.
The return does not satisfy this policy’s applicable requirements.
These discretionary restrictions do not supersede mandatory legal rights.
If an exchange is declined, MNM ProLabs will provide a reasonable explanation upon request.
19. THIRD-PARTY AND UNAUTHORIZED SELLERS
This policy applies to products purchased directly from MNM ProLabs or through sales channels for which MNM ProLabs is responsible.
Products purchased through an independent third-party retailer, reseller, marketplace, or other seller may be governed by that seller’s return and refund procedures.
Customers should contact the original seller regarding the applicable return process.
Manufacturer-related concerns or legally applicable product rights may be reviewed separately.
20. FLORIDA AND GEORGIA CONSUMER PROTECTION
MNM ProLabs recognizes applicable consumer protection requirements in Florida and Georgia.
Florida
Where applicable, MNM ProLabs will comply with Florida Statutes Section 501.142, including relevant requirements concerning retail refund policy disclosures and consumer rights.
Return and refund terms will be made available at applicable points of sale as required by law.
Georgia
MNM ProLabs recognizes applicable Georgia consumer protection requirements governing retail transactions and disclosed return policies.
We seek to clearly communicate our exchange and refund conditions before purchase and honor legally enforceable obligations.
Other U.S. Jurisdictions
Customers located in other states may have additional legally protected rights.
When applicable law requires a different return, cancellation, warranty, or refund remedy, the applicable law will govern.
21. POLICY CHANGES AND UPDATES
MNM ProLabs reserves the right to amend or update this Return, Refund & Exchange Policy to reflect changes in business operations, products, sales channels, shipping procedures, or applicable laws.
Updates will be posted on our official website with an appropriate revision date.
Changes will not retroactively eliminate rights that are protected by applicable law or binding purchase terms.
We encourage customers to review the applicable policy before completing a purchase.
22. CONTACT INFORMATION
For return inquiries, exchange requests, damaged products, international orders, or questions concerning this policy, contact:
MNM ProLabs, LLC
Returns & Exchanges Department
1615 Lakes Pkwy, Suite C
Lawrenceville, GA 30043
United States
Customer Support: help@mnmprolabs.com
Website: https://www.mnmprolabs.com
Contact Page: https://mnmprolabs.com/contact/
Email Subject: Return or Exchange Request – Order Number
MNM PROLABS™
PHYSICIANS BUILD IT. CHAMPIONS USE IT.
Committed to quality, product integrity, and exceptional customer service.
Effective Date: October 20, 2026
Last Updated: October 20, 2026
© 2026 MNM ProLabs, LLC. All Rights Reserved.